1. Introduction
Forged Access Pty Ltd (ABN 89 697 093 995, ACN 697 093 995) ("we", "us", "our") is committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, disclose, and store your personal information, and how you can access and correct that information.
This Policy is drafted in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act. By using our website at forgedaccesspty.site or engaging our services, you agree to the practices described in this Policy.
2. What Personal Information We Collect
We may collect the following types of personal information:
- Your full name
- Email address and telephone number
- Residential or business address (for site assessment and service delivery)
- Details about your property and security requirements
- Payment details where services are purchased (processed via secure third-party payment providers)
- Communications you send us (via email, contact form, or in person)
- Technical data such as IP address and browser type when you visit our website
3. How We Collect Personal Information
We collect personal information in the following ways:
- Directly from you when you complete our contact or enquiry form
- When you email or contact us directly
- During on-site consultations or assessments
- When you accept a quote or enter into a contract with us
- Through automated collection on our website (cookies and analytics tools)
We collect only the information that is reasonably necessary for us to provide our services, respond to your enquiries, and meet our legal obligations.
4. Why We Collect and Use Your Personal Information
We use your personal information to:
- Respond to enquiries and provide quotes for access control, gate, and security fencing services
- Arrange and conduct site assessments
- Deliver and invoice for installation, maintenance, and consulting services
- Communicate about your project, including scheduling and follow-up
- Send relevant service updates or information where you have consented
- Comply with our legal and regulatory obligations
- Improve our website and service delivery
5. Disclosure of Personal Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may disclose your personal information to:
- Our employees and contractors who need it to perform their duties
- Suppliers and subcontractors engaged to assist with your project, who are bound by confidentiality obligations
- Professional advisers such as accountants and legal advisers, subject to confidentiality
- Government agencies or regulators where required by law
- Third-party service providers for hosting, IT support, or payment processing — under appropriate data protection terms
6. Cross-Border Disclosure
Where reasonably practicable, we store and process your personal information within Australia. If we disclose personal information to overseas recipients (for example, cloud hosting services), we take reasonable steps to ensure those recipients comply with the Australian Privacy Principles or a comparable privacy regime.
7. Storage and Security of Personal Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. These steps include physical security measures, restricted access controls, and electronic security on our systems.
When personal information is no longer required for any purpose for which it may lawfully be used, we take reasonable steps to destroy or de-identify it securely.
8. Access and Correction of Your Information
You have the right to request access to the personal information we hold about you, and to request correction of any information that is inaccurate, out of date, or incomplete. To make such a request, please contact us at:
Email: ceo@forgedaccesspty.site
Address: Floreat, WA 6014
We will respond to your request within a reasonable timeframe and, where we deny access or correction, will provide written reasons as required by the Privacy Act 1988.
9. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve your browsing experience and to gather aggregate data about website usage. You can adjust your browser settings to refuse cookies, although some website functionality may be affected.
We may use analytics services to understand how visitors use our website. Such data is collected in aggregated and anonymised form where possible.
10. Marketing Communications
We will only send you marketing communications (such as service newsletters or promotions) if you have provided your consent to receive them. You may withdraw your consent at any time by contacting us at ceo@forgedaccesspty.site.
11. Complaints
If you believe we have breached the Australian Privacy Principles or have otherwise mishandled your personal information, you may lodge a complaint by contacting us directly. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.
If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The current version will always be available on our website at forgedaccesspty.site/privacy.html. Continued use of our website or services after any update constitutes your acceptance of the revised Policy.
13. Contact Us
For any privacy-related enquiries, please contact:
Forged Access Pty Ltd
ABN 89 697 093 995 | ACN 697 093 995
Floreat, WA 6014
Email: ceo@forgedaccesspty.site
Website: forgedaccesspty.site